Have you ever been having a conversation with someone and things seem to be going great but then it seems as if there has been a sudden shift in attitude and the conversation goes downhill? You may think to yourself later about what went wrong but be dumbfounded as to why the conversation ended on a sour note. There is a good possibility that you may have offended your communication partner by displaying a nonverbal message that he or she interpreted in a negative way.
Nonverbal communication consists of messages other than spoken or written ones that people give meaning to. This includes almost any nonverbal action, even if people have no intention of sending nonverbal messages. For example, let’s imagine a scenario where a spouse asks their partner, “Is meatloaf OK for dinner?” Even if the other partner says “Sure, meatloaf is fine.” if they crinkle their nose up while they say it and make a disgusted expression they are sending a message that meatloaf was not going to be their first choice for dinner despite what they said.
This same principle applies to the business of buying and selling cars and your nonverbal cues have more importance in sealing the deal than many people might believe. While no one can be a flawless interpreter of what all nonverbal messages mean, there are ways to hone interpretation skills. If you are in the market for a new car try to pay close attention to the salesperson’s nonverbal messages.
For example, if the salesperson has trouble keeping eye contact with you during a conversation, they may not be telling the whole truth about something regarding the car or cars you are interested in. Other signs of being dishonest include keeping their hands in their pockets for long periods of time, looking away when answering a question, and even slouching or bad posture can scream “I’m a liar” without actually saying a word.
If you are buying or selling a car be sure to keep your emotions at bay. If you are selling a car and someone makes an offer that is more than you thought you could get out of the deal nonverbal messages like a raised eyebrow or a smirk may tell the buyer that they are overpaying because you are so excited about their offer and they may back out of the deal. Buying a car is much the same way, showing nonverbal messages about how excited you are about a car can tell the dealer or sales staff that you like the car enough to pay more than you should. This could make negotiation difficult if the seller knows that you are in love with the vehicle.
If you can learn to pick up on other people’s nonverbal messages and interpret them accurately, you may be able to navigate life in a better and unique way including getting a better deal the next time you buy or sell a car and that would be a big thumbs up!